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New Service Design
First Section
Designing Services Intro (1:59)
Three Concepts to start (8:36)
Goods or Services Spectrum Part 3 (2:59)
Goods or Services Spectrum Part 1 (5:01)
Goods or Services Spectrum Part 4 (3:17)
Goods or Services Spectrum - Part 5 (4:44)
Blueprinting - Part 1 (7:01)
Blueprinting - Part 2 (4:53)
Blueprinting - Part 3 (10:04)
What about Value? (6:32)
Designing Services Intro
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